Terms of service
GENERAL CONDITIONS OF SALE
The siteLovingitalianfood.comand all its subdomains are owned by the company GFA s.r.l. VAT number / CF 07936240014 with registered office in Corso Moncalieri 267 / C - 10133 Turin (TO).
Premise: effectiveness of the General Conditions
These general conditions of sale (hereinafter, "General Conditions") have as their object the regulation of the purchase of products and services, carried out remotely and made available, via the internet, from the Lovingitalianfood.com website (hereinafter, the Site) in compliance with the Italian legislation on distance contracts (Legislative Decree 70/2003).
The following articles will govern the relationship between the seller, hereafter "Lovingitalianfood", and the natural or legal person making a purchase on the site hereafter "Customer".
The Customer is required, before sending the order, to carefully read the General Conditions that have been made available to him on the Site to allow him to reproduce and store.
Contracts concluded with Lovingitalianfood through the Site are governed by these General Conditions in compliance with Italian law. The language available to conclude the contract is Italian.
The General Conditions apply to any sale concluded between the Customer and Lovingitalianfood and made through the Site. The sending of an order implies the acceptance by the Customer of these General Conditions.
The General Conditions exclusively concern the sale to a consumer Customer, as specified below.
Any changes or new conditions of sale will be effective from the time of publication on the Site and will be applied only to sales concluded after publication.
By Products we mean all the products and / or goods marketed by Lovingitalianfood and forming part of its assortment. They are intended - by way of example and not exhaustive - as Products: food, personal care, home care
Information relating to Products susceptible to distance selling is available, with the relative product codes, on the Site on the page relating to each Product.
The visual representation of the products on the Site, where available, normally corresponds to the photographic image accompanying the description sheet. It is understood that the image of the products themselves has the sole purpose of presenting them for sale and may not be perfectly representative of its characteristics but differ in color and size. In the event of a difference between the image and the written product sheet, the description of the product sheet always prevails.
Choose and order the Products
To purchase the Products, the Customer must complete and send the order form in electronic format, following the instructions contained on the Site. The Customer must add the Product to the "Cart" and, after having read the General Conditions, must enter the shipping and billing information, select the desired payment method and confirm the order.
Product availability can be checked by consulting our catalog directly.
If the quantity indicated in the order is not available at the moment, or a product has gone out of stock due to multiple orders, the customer can be contacted by our customer service and can decide whether to wait for the product to arrive, replace it with another product or, in the case of payment by credit card, request a refund on that card of the value of the product. If it is not possible to contact the customer for organizational reasons, Lovingitalianfood will be entitled to complete the shipment of the shopping without the missing item (s) and reimburse the customer for the corresponding value if an online payment has already been made.
Whatever the chosen payment method, in any case, only the actual value of the goods that will be delivered to the Customer will be charged. Prices, features and availability of products may change without notice.
By confirming the order, which has the value of a contractual proposal, the Customer acknowledges and declares that he has read all the information provided during the purchase procedure and that he fully accepts these transcribed General and Payment Conditions.
All purchase orders sent to Lovingitalianfood must be exactly completed in their entirety and must contain the elements necessary for the exact identification of the Products ordered, the Customer and the place of delivery of the Products.
The contract stipulated between Lovingitalianfood and the Customer must be considered concluded with the acceptance of the order by Lovingitalianfood. This acceptance is communicated to the Customer through an e-mail confirming the order.
Lovingitalianfood reserves the right not to accept incomplete or not properly completed orders.
If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of Italian legislation on distance contracts.
Product prices are inclusive of all taxes and duties. All prices are expressed in Euros.
The prices of the individual Products, indicated on the Site from time to time, cancel and replace the previous ones.
The prices applied are those indicated on the Site at the time of the purchase order by the Customer, without any consideration of any subsequent price increases or decreases.
In case of modification of an order, the price of the new products will be that indicated on the site at the time of the modification in the case of products other than those covered by the original order, while the price indicated at the time of the order will remain applicable if the modification only concerns the quantity of products already ordered.
Lovingitalianfood assumes no responsibility for disservices attributable to force majeure of any nature and kind, in case it fails to execute the contract within the agreed time. Causes of force majeure, by way of example and not limited to, are the provisions of the Public Authority, the strike of its employees or the carriers of which Lovingitalianfood uses, as well as any other circumstance that is beyond the control of the latter.
Lovingitalianfood promotes the responsible consumption of alcohol and excludes any liability at its own expense in the event of a purchase made by minors under the age of 18.
Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance or evasion, even partial, of an order.
The delivery costs of the Products are borne by Lovingitalianfood which will require a contribution from the customer to cover the costs incurred, based on what is indicated at the time of purchase.
Shipments are made throughout the Italian territory.
Transport and delivery
The Products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure.
Lovingitalianfood as required by law will not issue a receipt following the conclusion of a transaction but will register in the register of payments.
If an invoice is required, it will be necessary to request it expressly by writing in the space reserved for communications, at the time of closing the order. It will not be possible to make any changes to the invoice after it has been issued.
Lovingitalianfood will send the Customer a confirmation e-mail once the Products have been shipped, which will include a link to refer to for tracking the shipment.
The delivery of the Products is subject to payment by the Customer.
Terms of payment
The Customer may pay the price of the Products and the related delivery costs by credit card and other digital means offered on the site, or by payment on delivery.
Lovingitalianfood guarantees that Products equal or similar to those indicated and described on the Site will be delivered.
If it is ascertained the breakage or lack of a product or the presence of an item that does not comply with the order, the customer has the right to request the delivery of the missing or non-compliant product or the credit on the subsequent expense of the same amount. the value of the product or products in dispute.
Lovingitalianfood guarantees compliance with all the rules regarding the conservation of the products until the time of delivery in the place indicated in the order. Any liability of Lovingitalianfood regarding the bad condition of the products due to inadequate storage after delivery is excluded.
The legal guarantees provided for in articles 129, 130 and 132 of the Consumer Code apply to the sale of the Products. The Customer has the right to restore, without charge, the conformity of the goods by repair or replacement or to a suitable reduction in the price or to terminate the contract. The Customer loses these rights if he does not report the lack of conformity to Lovingitalianfood within two days from the date on which he discovered the defect.
Termination of the contract
- The User may terminate the Agreement with Lovingitalianfood at any time by permanently closing their Account.
- Lovingitalianfood has the right to terminate the contract with the User at any time and with immediate effect.
- Lovingitalianfood has no obligation to notify the User of the termination of the Contract.
The information relating to the Products provided through the Site is constantly updated, however it is not possible to guarantee the complete absence of errors.
Lovingitalianfood reserves the right to correct errors, inaccuracies or omissions even after an order has been sent, or to modify or update information at any time without prior notice.
Any complaint must be forwarded to Lovingitalianfood by sending an e-mail to firstname.lastname@example.org
Applicable law and competent court
The sales contract between the customer and Lovingitalianfood, or GFA s.r.l. it is understood to be concluded in Italy and governed by Italian law. For the solution of civil and criminal disputes deriving from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his municipality of residence or of elective domicile if located in the Italian territory;
In all other cases, the territorial jurisdiction is exclusively that of the Turin Court.
Pursuant to art. 1341 and 1342 of the Italian Civil Code, the Customer declares to have read carefully and to accept expressly and in particular the following clauses of the General Conditions of Sale of Lovingitalianfood: Information on Products; Choose and Order Products; Responsibility; Right of withdrawal; Defects of Conformity; Disputes; Applicable law and competent court